Shipping and Returns
For domestic shipping, we use regular JNE courier service. Please allow 1-5 working days for shipping because it depends on the destination cities.
For International shipping, we use EMS POS INDONESIA courier service. Please allow 5-15 working days for shipping.
Your order will be processed in our working days, from Monday to Friday within 09.00 am - 04.00 pm. If you make payment confirmation after those times, we will process it on the next day.
Your order will be shipped on Monday / Wednesday / Friday, the next day after you make 'payment confirmation'. Please note that we do not ship on weekend and public holiday.
Return & Exchange
We only accept return or refund for items with manufacturing mistakes.
Simply contact us via email: firstname.lastname@example.org within 7 days of receipt and we will gladly exchange the goods.
Unfortunately, once an international order is shipped we cannot accept it for returns or exchanges.
Shipping Rules and Restrictions
We're not responsible for the risk of losing of the merchandise after JNE delivers to the address.
We do not take responsibility if JNE can't deliver the package in time due to incomplete address, misspelled address or no recipient at the address. Please check your JNE shipping code at http://www.jne.co.id/